Live Support

If you get stuck, the shop is stuck or you can't send your order as usual for whatever reason, we would like to help you and identify the problem together.

To be able to help you live, we need access to your screen so that we can see exactly what your problem is. This requires a programme that can be downloaded and installed in just a few clicks. Don't worry! We help in a trustworthy and speedy manner, there are no security gaps and nothing else to worry about.

We'll help you, live!

What you need to do so that we can help you live:

Call us: +41 52 730 05 30
Download the ISL-LIGHT-CLIENT application by clicking on the black button (download support programm).
Install the application by following the system instructions after the download.
Start the application. (usually by clicking on the programm icon)
As soon as you are prompted by our customer service, enter the session code provided in the open window.
Done, from here on customer service will take over and analyse the problem together with you.

info@mofakult.ch
+41 52 730 05 30

Always on duty for you! Our customer service team is always ready to support you with a wide range of technical expertise and get your gem back in shape. Do you have any questions? We are here for you.